Frequently Asked Questions

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General Questions

Do I need a doctors referral to attend your Clinic?

A doctors referral is NOT required to attend the practice.

A referral is only required if you intend to claim your treatment under a Workcover or CTP claim, or through a GP Team Care arrangement.

What type of therapist are you? What are your qualifications?

Our practitioners are qualified physiotherapists, who have completed extra study and training to offer a specialised treatment approach for concussion. All practitioners have 10 plus years in private practice work and at least 5 years or more using the Watson Headache® Approach. Our founding principal, Rob Wallis, holds the highest level to attain – a Level 3 Watson Headache® Certified Practitioner.

Is the treatment claimable through Medicare or private health funds?

Yes, onsite claiming is available through our Hicaps terminal if you have Private Health Cover for physiotherapy. An out of pocket expense may still apply.

Some patients can claim up to five consultations in each calendar year, through Medicare, if referred by a GP under a Care Plan arrangement. An out-of-pocket expense may still apply.

Do you prescribe medications?

Our treatment is a non-medicative approach to headaches, migraines and concussions.  Our goal is to reduce your need for medications. Patients often come to see us due to:

  • their medications becoming less effective over time,
  • concerns of long-term use of medications,
  • the side effects resulting from medications,
  • developing medication overuse headaches.

“I’ve tried everything, why is this different?”

This is a common and totally reasonable question that is asked by people suffering from Concussion. Head injury disorders, such as Concussion can be a complex condition and therefore requires expert help from practitioners who specialise in the area. We are one of only a few practices, nationwide, who offer a directed and focused approach solely for Concussion patients. Our practitioners concentrate their knowledge and learning in this field specifically, enabling expertise, backed by the most recent research, to give our patients the best possible outcomes.

Do you have a different question?

Regarding our treatments or would just like to find out more, we would love to hear from you. Please complete the below contact form and we will get back to you shortly.
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